Shipping & Returns

Shipping

We currently ship to all 50 U.S. states. International shipping is not available at this time.

Handling time: Orders are handled and packed within 7–10 business days after payment is confirmed. You'll receive a confirmation email with tracking information once your order ships.

Delivery time: Standard shipping takes 5–7 business days from the date of shipment. Delivery times may vary depending on your location and carrier conditions.

Shipping cost: Free on orders over $50. Orders under $50 are charged a rate calculated at checkout based on your location and order size.

Total time: Most orders arrive about 12–17 business days after they are placed (7–10 business days handling, plus 5–7 business days in transit).

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status. If you haven't received tracking information within 3 business days of placing your order, please contact us at hello@airepouches.com.

Returns

Because our pouches are a consumable wellness product, we're unable to accept returns or exchanges, and opened products cannot be returned for hygiene reasons.

If your order arrives damaged, defective, or incorrect, we'll make it right — see Damaged or Defective Products below.

Refunds

Refunds are issued only for damaged, defective, or incorrect items (see below). Once we confirm the issue, your refund is processed within 5–7 business days to the original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Shipping costs are non-refundable unless the refund is due to a defective or incorrect product.

Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery at hello@airepouches.com. Include your order number and a photo of the issue, and we'll send a free replacement or issue a full refund. Your choice.

Lost Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your building's mail area first. If you still can't locate it, contact us within 7 days and we'll work with the carrier to resolve the issue or send a replacement.

Questions?

For any shipping or return questions, reach out to hello@airepouches.com. We typically respond within 24–48 hours.